Casino / Slots
At ck99, how we collect and use your personal data is something we take seriously. This policy sets out what we collect when you access your account, fund it via Touch 'n Go eWallet, DuitNow or FPX, and move between sports markets and game categories — and what choices you have over that information.
This Privacy Policy applies to personal information we collect when you register an account, log in, place a sports wager, explore game categories, or use a supported payment method such as Touch 'n Go eWallet, DuitNow, or FPX to fund or withdraw from your wallet. We collect the information you provide during account creation — your name, contact details, and the credentials you use to log in. Transaction data is generated each time your account wallet is funded or a withdrawal is processed. When you browse the lobby, session data and device identifiers are recorded automatically so your account state persists across sessions. We retain transaction records for as long as required to operate your account and meet applicable legal obligations in the regions where access is permitted under local law. Data we collect is used to manage your account, process payments through the rails you select, resolve disputes, and contact you about account activity. We do not sell personal data to third parties, and we do not share it with advertisers. Any third-party service that assists in processing a DuitNow transfer or FPX online banking session is bound by data-handling terms consistent with this policy. Access to and availability of this platform depend on local law and eligible regions.
Transaction data tied to eWallet deposits and withdrawals is stored securely and used only for account reconciliation and support queries.
DuitNow payment references are retained as part of your transaction record. They are not shared beyond what is required to process or verify the transfer.
FPX session data is handled by the banking gateway. We receive confirmation of a completed transfer; we do not see or store your banking credentials.
Not everything connected to your ck99 experience falls under this policy directly. Here is how the scope breaks down — so you know what we govern and where to look for information we do not control.
Login activity, session tokens, and the device information tied to your account are covered fully. We record access events so you can review recent logins from your account dashboard after signing in.
Deposits and withdrawals processed through Touch 'n Go eWallet, DuitNow, and FPX generate records that sit inside your account history. Those records are governed by this policy.
Game lobby content, sports market data, and odds information are operational data, not personal data. They are not covered by this privacy policy and are managed under separate operational terms.
External banking gateways and eWallet providers operate under their own privacy frameworks. Once a payment instruction leaves our platform, the receiving service's policy governs that leg of the transaction.
You have practical routes to act on the data we hold about your account. Reviewing your transaction history does not require a formal request — the records are visible in your account dashboard once you are logged in. If a detail recorded against your account is incorrect, such as a contact address or registered name, the account settings section shows the fields you can update directly. For anything that cannot be changed from inside the account — or if you want to raise a question about how your data has been used — our support channel is the right path. We aim to respond to data-related queries through the same support route we use for account and payment questions, and we keep a record of each exchange. If you decide to close your account, the data-retention period that applies to transaction records continues for as long as local legal obligations require, even after the account is deactivated.
Log into your account and open the transaction history section. Deposit and withdrawal entries from Touch 'n Go eWallet, DuitNow, and FPX are listed there with timestamps.
Account settings let you update contact information and login credentials directly. Follow the fields and verification steps shown on the settings page.
Use the support contact route listed in the Support section of this page. Include your registered account email so we can locate the right records.
Submit a closure request through support. We will confirm what data is retained post-closure and for how long, based on applicable obligations in your region.
If your question is specifically about how your personal data is handled — not a general account or payment issue — use the contact routes below. Include your registered email address in every message so we can match the query to the correct account.
Send your privacy or data query to our support address. Responses are handled in the order received; include your account email and a brief description of the request.
The live chat option in your account provides a direct line to the support team during operating hours. Suitable for clarifying what data we hold or how to update an account detail.
Many data actions — viewing transaction records, updating contact fields, checking recent login activity — are available without contacting support. Log in and open account settings first.
The measures below reflect how we approach data security and transparency across your account activity on ck99.
Account and transaction data is stored on servers with access controls that restrict who can retrieve or modify records. Data linked to Touch 'n Go eWallet, DuitNow, or FPX transactions is retained for account reconciliation and kept separate from marketing systems.
We use session cookies to keep you logged in while you move between sports markets and game categories. Analytics cookies help us understand which sections of the account see the most activity. You can review cookie settings through your browser; turning off session cookies will affect account functionality.
Login credentials are stored in hashed form. We do not store plain-text passwords at any point. If you suspect unauthorised access, use the password-reset path shown on the login page and contact support to flag the event.
When this policy changes in a material way, we publish the updated version here. The date of the last update is shown at the foot of this page. Continued use of your account after a published update constitutes acceptance of the revised terms where local law permits.
Short answers to what account holders in Malaysia most often ask about how ck99 handles their data.
We collect the details you enter at registration — name, contact information, and login credentials. After that, transaction data is generated each time you deposit or withdraw using Touch 'n Go eWallet, DuitNow, or FPX, and session data is recorded when you are logged in and browsing.
Your transaction history, recent login activity, and registered account details are visible in your account dashboard after you log in. For a broader summary of what we hold, contact support with your registered email and we will outline the categories of data on record.
We do not sell personal data to third parties or share it with advertisers. Payment gateway providers handling DuitNow or FPX transfers receive only what they need to process the transaction, and they are bound by their own data-handling obligations.
Open account settings after logging in. Contact fields and some registration details can be updated directly from there. If the field you need to change is not editable in settings, contact support and we will guide you through the verification steps required.
Transaction records are retained for as long as applicable legal obligations in your region require, even after an account is closed. We will confirm the applicable retention period when you submit a closure request through support.
Material changes are published here with an updated date. We do not notify by push message for every revision, so checking this page periodically is the most reliable way to stay current. Continued account use after a policy update constitutes acceptance where local law permits.